Great place, great staff. My son begs me to take him there. Pretty clean too.
GREAT FUN FOR THE KIDS!!!
My child went to have a good time, which that's what it should have been, a good, relaxing, fun time. When I picked my daughter up, she was in tears! She told me she was swore at by one of the staff members and also they were very argumentative and verbal with her! She told me one staff member called her a "dumb *ss" and she was so sad about it, she started crying and went to sit at a table alone and wrote. When I picked her up she had a three page letter in her hand with tears in her eyes. I immediately called for the manager, (who seemed to care less). I asked her if she could get the employee that swore at my daughter so we can figure out what was going on she told me she was assisting with a birthday party. Instead of this manager taking this seriously and calling this staff member out and getting another staff member to cover, she told me no. I then asked for corporates info. On our way home, my daughter told me there was another little girl at kids quest, around 3 or 4 years old, that hit her head on a motor cycle ride and was crying. A staff member went over to comfort the little girl and as she was comforting her the same staff member who swore at my daughter said "don't baby that demon child, that's karma, that's what she gets for being a brat". I couldn't believe my ears! Are these owners, directors, etc. aware that their staff are abusing these children?? I also see their nasty attitudes when checking the kids in. They seem frustrated and as if its a bother to deal with our kids. This is your job you chose, no one forced you. I should have know just by their facial expressions and body language and tone in voice that they were not going to be fit or care for children the way they should. I called corporate the next day and explained what happened to the "director of kids quest." She told me they'd review the tapes, but there's no sound, so they wouldn't be able to hear what was said. A couple days later "I" called her back to follow up and she advised me that she could see where the body language of her staff was a little aggressive and she also seen where my daughter was all alone, crying, and not one single person from her staff went over to comfort her or even attempt to ask what was wrong. Just left her to sit there upset. So after seeing all this, she said she'd have the director at kids quest follow up with me. Well, she called me the next day and she wasn't too pleasant either, just as her manager wasn't the day this all occurred. She really didn't seem to care too much. She just said "we looked into it." No apology, she didnt even bother to ask me the details of what occurred that day, she didn't show any sympathy or sensitivity towards this very upsetting situtation for both myself (the parent) and most importantly, the child. I asked if this was all she called me for, to tell me "we looked into it", with no other answers or explanation? "Yes", she said. I advised her I was already aware they looked into it per the corporate director, (so her telling me this was irrivelant). I asked if she understood my daughter was in tears? Was swore at by one of her staff members? Also witnessed another child being verbally abused? If she was aware that my daughter's feelings were crushed and all she has to say is we looked into it? I spoke with the corporate director once again and explained to her how the woman she had called me was very uncaring. It's totally unacceptable and such a sad experience for a child to go through this, especially at a company that promotes children will have a great time and is suppose to have a great time. This was suppose to be a fun and exciting time, where children have fun and feel safe. Not get abused! I am appalled! I feel bad for the little children who can't speak yet and can't tell their parents how they were treated!
Lot of good games for the kids to play good variety
My kids can't wait to get to kids quest when we stay at Mohegan Sun. They have won so many great prizes like play station 4
Kids Quest At Mohegan Sun Casino is a US School based in Montville, Connecticut. Kids Quest At Mohegan Sun Casino is located at 1 Mohegan Sun Blvd, Uncasville, CT 06382, USA.
Please contact with Kids Quest At Mohegan Sun Casino using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Kids Quest At Mohegan Sun Casino opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find School in Montville